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Case Management
Driving Work to Completion Through Effective Case Management
Singularity's Case Management Accelerator radically reduces the complexity and accelerates the speed of case handling. The Accelerator provides a single, consolidated view of all cases being managed by an organisation and automates the processes and activities required to drive cases to completion quickly and effectively.
Case Management - the management of the interactions between an individual and a company - is critical to the work of many organizations, but it is often intensely manual, paper-driven and plagued by delay and poor visibility. Our Case Management Accelerator resolves the difficulties associated with case handling, ensuring an efficient, productive experience for both staff and customers.
Singularity's Case Management Accelerator enables case workers and administrators to easily manage the mixture of correspondence, structured and unstructured data, resources and processes that constitute most government case folders, ensuring an efficient, productive experience for both staff and customers.
Features:
- Consolidated real-time view of cases and all associated data, files and correspondence using an intuitive interface
- Instant access to live information for case workers
- Measurable improvements in case completion times, customer response times and case effort and cost
- Frees case officers and case workers from managing large amounts of paper forms & records
- Reduced processing errors through reduced manual records, data entry and hand-offs
- Automatic initiation of activities and processes in reaction to predefined events speeds up case processing
- Reminder handling for correspondence tracking
- Instant alerting, notification and escalation drives work to the right people at the right time
- Comprehensive, flexible reporting capability for management reporting, ad-hoc queries and performance analysis