Singularity is proud to introduce the groundbreaking new release of its Business Process Management Suite, the Singularity Process Platform, equipping its customers to drive quick BPM deployments that provide early results.

• Knowledge Centric Process and Case Management
• Process Portal
• SharePoint 2007 Integration
• Pre-emptive Escalation Management
• Rapid Delivery Methodology
• Enhanced Business Process Modeling
• Improved Forms and Interface Generation
• Continued "Drive to Zero Code"

Knowledge Centric Process and Case Management

In Release 3.4 Singularity introduces our market-leading Case Management capability for managing knowledge centric processes. Case management scenarios are familiar to anyone who has lodged a planning application, applied for a visa or made a complaint to a government agency – they refer to the management of an individual’s interaction with an organization or government agency over time. Cases are sets of processes and records that relate to a service interaction or series of interactions. Cases have to allow for a much wider range of variability and adaptability at execution time compared to more familiar business processes. Singularity has added a host of features to its BPM suite, such as case definitions, shared case data, dynamic attachment of new processes on the fly, automatic milestone recalculation, dynamic role allocation and much more. Together with our high-speed interface generation capability, Singularity now provides the most compelling Case Management solution available today.

Process Portal

Singularity customers deploy portal-based solutions more and more frequently. In keeping with our objective of delivering the fastest time-to-delivery in the market, we are providing an out of the box process portal that enables customers to deploy portal solutions in minutes. Common workflow and process interface components such as work queues and status lists are provided as ready-made components in a portal interface, with users able to customize the look-and-feel of the portal pages (for example, deciding how many quadrants to show and what components should appear in each quadrant).

SharePoint 2007 Integration

With the increasing popularity of SharePoint 2003 and the introduction of SharePoint 2007, many Singularity customers want to be able to integrate their process solutions with the Microsoft web portal and content management system. In this release we are providing core Singularity interface components as web parts that can be easily customized and plugged in to a SharePoint portal. This is in addition to our existing integration to SharePoint server 2003 and 2007 for document management.

Pre-emptive Escalation Management

Singularity has always provided sophisticated exception management, enabling customers to monitor for particular events (e.g. ‘process is overdue’) and allowing corresponding escalation processes to be triggered (e.g. ‘route backlog to other departments and alert managers’). We can also use the Business Activity Monitor to graphically display the number and frequency of selected types of event. In Release 3.4 we further enhance this capability by enabling you to catch problems before they occur. The product can now trigger an alert or other action when a particular threshold is breached e.g. “80% of the budget has been used up” or “we’re within a day of going behind schedule’. This kind of predictive analysis enables customers to preemptively address problems before they occur.

Rapid Delivery Methodology

Our customers want early results and rapid delivery. Singularity delivers working solutions faster than our competitors, using a combination of “Agile” techniques and our unique process technology. We have formalized our approach into a new high speed delivery methodology, known as ASAP. An iterative delivery methodology based on Agile principles, and beginning with competitive team-based ‘hothouses’, Singularity’s ASAP methodology enables us to deliver working solutions to our customers in 90-days or less. This iterative and Agile approach is particularly suited to business process improvement projects where the objective is to ensure business managers understand and control the delivery cycle.

Enhanced Business Process Modeling

In this release, we continue to augment our Analyst modeling environment. The business- friendly, BPMN-compliant interface introduced in release 3.3 has been further enhanced to enable business user model and deploy processes with little or no technical input. The integrated screen generation capability enables customers to design, generate and view the interfaces for their processes within minutes without having to code any software. And we have continued to simplify the wizards used for integrating database and other systems, making it easy for non-technical staff to plug in third party applications and external databases.

Improved Forms and Interface Generation

Singularity uniquely auto-generates its interfaces from underlying process definitions, and then lets you edit and redraw the screens in a full-featured forms design environment. In this release we have tightly integrated the process modeling and forms modeling features into one integrated user environment, intuitive and easy to use for business analysts and managers as well as for more technical IT design staff.

Continued Drive to Zero Code

Singularity strongly believes that business processes should be defined and controlled by business users. To support this, we continually seek ways to simplify our process modeling and deployment to ensure that where possible no subsequent coding or technical rework is required from IT staff – ‘zero code’. The new Case Management features, the Process Portal, along with features in the new process modeling environment, the integrated forms generator and enhancements to the wizards continue the drive toward this goal.