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Case Management

Analyst's Review

Case management is a process use case that differs from other structured, predefined process use cases. Its traits impose unique requirements on support when delivered through business process management suites.

Read Garnter's research Note

Garnter Review

Software as a Service

New BPM Platform

Software-as-service is a way of providing software applications over the internet, rather than installing them at a customer's premises. It allows users to access their applications from anywhere, using only a standard browser, without the need for complex IT installations or ongoing IT operations administration costs. The actual applications are installed (hosted) once on a remote server somewhere on the Internet, and can be configured to support multiple customers (multi-tenanting). The combination of Internet-hosted servers, data farms and cheap broadband access that facilitates this way of delivering software is known as ‘the cloud'.
Policies and Procedures

New release of Conform

CONFORM, a solution that automates the process of creation, dissemination, audited electronic delivery and understanding measurement of Policies & Procedures releases its second version. More>>

Tantia Expands into Asia

Opens office in Hong Kong.

Tantia recently opened another office, this time in the prestigous Bank of China building in Central Hong Kong. Ian Deane VP Asia Pacific said "We have had such a demand for our products particularly from financial institutes, that opening an office was essential to give the level of support we want to provide to our clients".

Singularity seen as Visionary by Gartner

Evaluation based on Ability to Execute and Completeness of Vision.

Singularity, a leading provider of Business Process Management (BPM) solutions, today announced that it has been positioned by Gartner, Inc. in the visionaries quadrant in its “Magic Quadrant for Business Process Management Suites 2007” report.

Companies are positioned in the quadrant based on their vision and ability to execute on that vision.

To quote the report “we feel that the 22 vendors in this analysis represent the leading contenders for long-term, global-market success” and “vendors in the Visionaries quadrant are (by definition) innovators.” More >>

Award Winning Backup Software!

NetVault: Backup wins the second annual Diogenes Labs-Storage magazine Quality Award for Enterprise Backup Software, winning four out of five categories. More >>

A newly inked strategic worldwide technology licensing and distribution agreement gives Sun’s customers more choice with NetVault data protection software including backup, restore and disaster recovery solutions. More >>
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Prestigious BCS Award
goes to Singularity -
IT Professional of the Year for founder.

More >>

Hitec announce legacy EDM conversion successes
Following the completion of two large legacy system conversion projects - with a Bank in New York and another in the Channel Islands - Hitec has announced the general availability of special utilities for StorQM®, StorQM+® & FileNet® system conversion capabilities.
More >>

BPM Explained:

"A User's guide to business process management,CXO Magazine ."
More >>
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Singularity

Singularity offers business process management software and solutions that result in measurable performance improvement in our customers' businesses. Whether by deploying the award-winning Singularity Process Platform™ BPM software or by utilizing our services and solutions Singularity's customers build, execute, monitor and optimize high-performing business processes that deliver tangible results.

The Singularity Process Platform™ supports the full lifecycle of business process management in an enterprise. The Process Builder is an easy-to-use, graphical tool that equips business and IT staff to collaboratively design, simulate, test, and deploy highly effective business processes. The Process Driver is the engine that orchestrates and executes efficient processes that integrate people, systems and partners in real-time, while the Process Monitor provides the visibility, reporting and insight that enable intelligent assessment of process and business performance. The Process Optimizer closes the loop by enabling execution-time business process enhancement that improves efficiency, productivity and performance.

Singularity offers an extensive range of professional services,simply packaged to deliver consulting value in a "productized services" model. Our business process consulting services include process modeling, process analysis, process design, and process implementation. All our solutions are supported by comprehensive customer education and customer care.

By adding industry experience and expertise to our process solution pedigree, Singularity's industry solutions improve performance of our customers in the Financial Services, Telecommunications, Government and Healthcare sectors. To organizations in these industries, Singularity offers market leading business process technology, solution templates that address specific business issues, deep consulting, integration and implementation expertise, long-standing experience of the industries, and strong relationships with complementary vendors.

Founded in 1994 Singularity serves a worldwide customer base through our offices in London, New York, Singapore, India and Ireland and through our partner network.

Complaints Handling

Handle Complaints to Resolution with Effective Processes Singularity’s complaint management solution enables you to transform how you manage and resolve complaints. The solution automates the...